Website maintenance packages
A website maintenance package is essential for keeping your website performant and secure. Whether it’s fixing bugs, updating content or applying security patches, our maintenance services ensure a seamless experience for all users.
Website maintenance with 99.95% uptime
Our maintenance and support keeps your website accessible, secure and efficient. With 99.95% uptime service-level agreements available, you can rely on a seamless experience that builds trust in your brand.
Safeguarding your organisation from the unexpected
Our security and support services are used across diverse industries, including leading financial institutions and ASX-listed companies. Every service-level agreement includes comprehensive disaster-recovery management from response to resolution, keeping your business ready for unexpected events and protected from security threats.
What's included
Securely managed hosting
We manage your website hosting on Amazon’s cloud servers, using secure infrastructure located in the Australian region.
Proactive maintenance and patching
Core, plugin and server updates are applied, with change and version control to keep everything stable.
Daily backups and disaster recovery
Encrypted snapshots with sensible retention and verified restores, so you can recover data whenever required.
SSL encrypted website security
All our websites are built with SSL encryption to ensure data in-transit is always secure.
Website uptime monitoring
As part of each package, we monitor your website 24/7 to keep it available and running seamlessly.
Website analytics and lead tracking
We provide detailed website analytics and lead tracking, so you can see exactly how your website is performing.
Search engine and AI optimisation
Optimisation for both search engines and AI platforms, helping you attract more visitors organically.
Performance tuning and caching
Optimised PHP, object and page caching, CDN configuration and ongoing optimisation to keep load times low.
Supporting Australian organisations for over 20 years
Looking for help with a website
Getting started with a website maintenance package
Getting started with a website maintenance package is a crucial step in ensuring the long-term health and performance of your website. The process begins with an initial assessment of your website’s current condition, identifying any immediate needs or potential issues. From there, we work with you to create a service level agreement (SLA) that aligns with your business goals, covering essential services like regular updates, security checks, performance optimisation and backup solutions. With our maintenance package in place, you can have peace of mind knowing that your website is being monitored and managed by experts.
1. Initial assessment
We review your website’s health and cyber security to identify immediate risks, performance bottlenecks and update needs, then prioritise quick wins and critical fixes.
2. Define the level of service required
Set a service level agreement aligned to your organisation’s needs, covering updates, backups, security checks and response times.
3. Ongoing support and monitoring
Your website is monitored for availability, with scheduled updates and performance tuning. You also have access to ongoing support when issues arise.
Frequently asked questions
What is website maintenance?
Website maintenance is essential for keeping your site running efficiently and securely. It involves routinely updating content, repairing any broken links, and ensuring that all features are functioning as intended. Maintenance can also include applying necessary security patches to safeguard your site from potential threats. Additionally, regular upkeep may include optimising your website’s performance, backing up critical data, and making updates to ensure compatibility with the latest web standards and technologies.
What happens during website maintenance?
Website maintenance involves a range of activities designed to keep your site secure and running smoothly. This includes applying the latest security updates to protect against potential threats and optimising performance for faster load times and efficient operation. The exact maintenance tasks performed depend on your service agreement. For critical applications, updates may be applied as soon as new software is released to ensure top-notch security and performance. For other sites, maintenance might be scheduled at regular intervals, such as monthly or quarterly. Regular, systematic maintenance is crucial to keeping your website secure, current with the latest features, and functioning properly.
How much does website maintenance cost?
The cost of website maintenance can differ significantly based on the services required and the complexity of your site. Monthly fees can range from around $100 to several thousand dollars. This variation depends on factors such as the size of your website, the extent of support you need, and the response and resolution times specified in your service agreement. Maintenance fees are generally billed on a monthly basis, offering your business predictable and manageable expenses.
Additional website features
Our expert team has brought hundreds of websites to life with performance and functionality engineered for success. This approach lets us prioritise features and services that drive conversions and meet the key performance indicators that matter to your business.
Search Engine Optimisation (SEO) tools
Each website design includes powerful search engine optimisation (SEO) tools to enhance your site’s performance and ranking. With these tools, your organisation is able to automate XML sitemaps, add and edit meta titles and descriptions, undertake keyword content analysis, and more.
Source tracking and lead capture
All our websites include advanced lead-capture, with forms that use customisable fields so you can collect the enquiry details that matter. This streamlines lead generation, making it easier to track visitors, score leads and nurture them into customers.
Managed support services
Our managed support services let you focus on your core business while our team handles the day-to-day running of your website and infrastructure. These services include everything from maintenance and security monitoring through to digital strategy and marketing support to help your business grow.
Get in touch to discuss a maintenance package
Our expert website and engineering team is ready to support your business with our website maintenance services. Get in touch for a free consultation to learn how we can tailor a maintenance plan to your needs.
